Discover how quality management can drive excellence and customer satisfaction in your business.
Quality: This is probably the most noticed feature in a product or service and that's why it's so important.
Even so, not all companies value Quality Management in their processes.
This happens, not because they don't care, but because this is a difficult process, which requires investments and a lot of work. And this is a price not all managers are willing to pay.
Quality Management does not generate short-term results, it is constant and must be incorporated as a culture within the factory, an incessant search for the highest standard of production.
Finally, in the long term, this care for quality is one of the best possible investments. It provides the basis for other sectors to stand out, gaining consumer confidence and market recognition.
>> Read also: Quality Management: concept and main advantages
But what is Quality Management after all?
It is a sum of processes, strategies and technical applications, whose main objective is to ensure that each product or service is delivered within the standard, as expected.
We can further divide it into two segments:
Quality assurance:
At this point, all actions aim to ensure that the result is within, not only the regulatory standards, but also the expectations of customers, after all, they are the main measure of the quality of a product.
Quality Improvement:
Here, we are talking about constant improvements, constant evolution, so that even over time, the company continues to always deliver the best quality standard, regardless of supplier changes, new technologies, among others.
It is the constant improvement of all processes and activities within the factory.
And how is it possible to incorporate Quality Management into a business?
As mentioned before, as it is a culture that seeks the highest quality standards, the path is not easy, and requires active participation and investment from all sectors.
But if there's something that can help in this process, it's the so-called 7 Pillars of Quality Management. A set of foundations established by ISO (International Organization for Standardization) upon which Quality Management must be built.
Discover now the 7 pillars of Quality Management:
1- Focus on the Customer
If customers are the most important point for a company, nothing fairer than making them the main focus of efforts.
It is the function of Quality Management to achieve, and whenever possible exceed, consumer expectations. Therefore, it becomes essential to understand their needs, as well as to make each interaction with the product/service high value.
2- Leadership
Achieving such a high level of quality requires leaders who know how to get the team there. It is necessary to motivate, manage, and provide the right tools for everyone in the production chain to do their part and reach excellence.
3- Continuous Improvement
For those who want to stay at the top of production quality over the months, years and with all the changes the market is subject to, stop improving is not an option.
The search for continuous improvement is crucial and, in addition to helping to create a Quality Management Culture, it also generates new business opportunities and captivates consumers.
4- Decision Based on Facts
Good results depend not only on good work, but also on good analytics and data that help identify and resolve problems quickly and effectively.
Therefore, making decisions based on concrete data and accurate analysis is certainly a differential to keep the level of quality always high.
5- Relationship Management
Building and maintaining good relationships with everyone involved in the production process is more than fundamental from a Quality Management point of view. After all, the fewer problems in interactions with suppliers, the internal public, among other stakeholders, the less their interference in the result of the product.
6- Systemic View
The saying goes: “A chain is only as strong as its weakest link”, and in production it is no different, that is why we must adopt what we call a systemic view. An analysis based on the notion that all areas are interrelated and help each other to reach everyone's objective: the high quality standard of the product/service.
7- Process Management
Complementing the Systemic Vision, Management by processes, divides each activity and transforms it and treats it as a process, making it continuous and integrated among the different sectors.
In this way, the entire production line works together and coherently, improving performance and consequently quality.
In addition to the 7 Pillars, there are tools that help build Quality Management in your business. One of them is the BMS Manufacturing 360 , an automated, real-time quality control system with the potential to reduce losses by up to 15%.
In addition to controlling, it collects data, performs statistical calculations on processes and generates security alerts, all with 100% traceability.
Request a demo and discover everything Manufacturing 360 can do for your company.
>>Be sure to read: quality control of production
